Wrongly implemented rates including incorrect line rentals and costs of calls, as well as 'forgotten' bonuses, have all been identified in recent audits… including a retailer who recently won rebates of almost £100,000 from their network operator for a series of wrongly-applied charges of various types… including one bill which had been paid twice.
 
Personal use of company mobiles – not just calls but also texting, voting, downloads, ringtones, payments, MMS, mobile-web – can be a high cost for businesses in both financial terms and also the damage to staff efficiency, and this is just one topic where a mobile billing audit can prove invaluable (as well as anticipating the HMRC/VAT question over whether this is associated with company business).
 
Many other cost implications can arise if the whole mobile 'estate' is not closely supervised – usage may fail to reach the levels contracted to achieve a discount, new handsets may be added above expected levels, International call rates may not have been negotiated and users may not be taking advantage of 'free' inclusive calls.
 
Although the mobile billing audit is the starting point for rectifying billing problems, the constantly changing contracting and pricing mechanisms require a focused approach with almost constant monitoring in order to achieve best value.
 
Contact us today to discuss a free mobile billing audit.

 
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