Marks and Spencer

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Marks and Spencer


Client: Marks & Spencer is one of the UK's leading retailers of clothing, foods, home ware and financial services, serving 10 million customers a week in over 400 UK stores. Objective: In line with their business objectives, Marks and Spencer needed to improve the efficiency of utility invoice processing and management covering a budget of approximately £30M. Result: Significant ongoing savings were realised, and Inenco fees were recovered within the first three months. Details: Following a rigorous tendering exercise, all invoice processing and management covering electricity, natural gas and water was outsourced to Inenco: We successfully implemented handover from the previous supplier, and new systems put in place immediately. Significant overcharges were identified on invoices passed by the previous contractor, including for stores no longer owned by Marks and Spencer. Historic overcharges were recovered, and tighter controls implemented resulting in Inenco fees being recovered within the first three months. *Simpler and more relevant reporting on energy consumption and expenditure was introduced, and this is now "trusted" within Marks and Spencer nationwide.* The relationship is now well established and Marks and Spencer have since expanded Inenco's brief to include advising on meter operation for half hourly (HH) electricity supplies and energy procurement.