General Information
 
The customer relationship team is the main customer facing operations team at Inenco. One of the key areas of responsibility is to ensure that we are delivering all our services in line with the contract. Client satisfaction and relationship building in order to improve customer retention is a primary objective. Each Customer Relationship Manager will have their own section of accounts and will be expected to maintain and develop these accounts in line with objectives.

 Role and Responsibilities

· Focus on customer retention
· Ensure service delivery is in line with the contract
· Expectation setting
· Chair client meetings
· Build long term relationships
· Develop opportunities
· Be aware of potential issues and ensure they are addressed
· Co-ordinate the Inenco contract renewal
· General account management
· Obtain client feedback
· Regular client communication
· Disseminate client requests to internal operations teams

Qualifications, Skills and Personal Qualities

· Qualifications: Degree standard preferred or relevant experience
· Excellent communication skills
· Good literacy skills
· Ability to work under pressure
· High levels of organisation and good time management
· Lots of initiative and a willingness to learn
· Ability to work under pressure
· A professional manner and approach

Rewards & Benefits

· 23 days annual leave rising by 1 day per year up to a maximum of 28
· Flexible annual leave scheme
· Contributory pension scheme
· Share save plan operated by parent company
· Company commitment to staff development and training (Investors in People Accredited)
Your Application

Post or email your C.V. and a covering letter to Samantha Aherne
Address: Inenco, Petros House, St. Andrews Road North, Lytham St Annes, Lancashire.  FY8 2NF.
Email: careers@inenco.com
Closing date for applications: 28/11/2008
Selection event date: TBC
To discuss the position further please call Christine Laffin on: 01253 785 000
 Alternatively email christine.laffin@inenco.com