As one of the UK’s largest commercial property agents, Avison Young was keen to provide a ‘best in class’ service to their large and diverse portfolio of commercial and public sector properties.TheyA sought a full service utilities offering for its clients, encompassing procurement and validation as well as sustainability reporting. Having already enjoyed a successful relationship for several years, Inenco was awarded a contract to design and deliver a new partnership with Avison Young to encompass all aspects of its new utilities service.
In 2014, Inenco’s specialist property team worked closely with Avison Young’s property management team to identify the requirements and additional benefits that would benefit its portfolio of clients.
One barrier to accessing the most competitive prices was the requirement of security deposits from many of their clients by suppliers. A common issue in this sector, Inenco’s property team worked hard to engage and educate suppliers to find a solution to the credit risk, resulting in multiple suppliers willing to negate security deposits and take part in the tender process. This resulted in a more competitive price for Avison Young’s clients.
Inenco secured a 100% renewable energy supply contract, to help meet both Avison Young and its clients’ sustainability aims. Inenco’s team of analysts were also able to offer full sustainability reporting for individual clients at site level, to enable them to react to current and future legislative, investor and corporate driven requirements.
Through face-to-face meetings and improved dialogue with suppliers, Inenco provided them and its clients with first-class customer service and account management.
In order to minimise billing queries and improve cost control for Avison Young and its clients, Inenco introduced paperless automated bill validation and payment for all utilities bills. In a first for Inenco, we linked our back office systems with them to ensure any client- or site-level changes automatically amended the meter level records for electricity, gas and water. This saves significant time and also supports both accurate billing and reporting for Carbon Reduction Commitment and other reporting requirements. As property sector experts, Inenco’s team also worked directly with Avison Young’s clients and occupiers to advise on their strategic plans and identify and implement cost-saving initiatives.
Improved credit terms and a more competitive tender process enabled Avison Young to implement significant savings for its clients and their tenants. Their clients have also benefited from a streamlined and comprehensive utilities service, delivering them improved service, better account management, significant time savings and preferred payment terms and prices.