• Inenco has 25TW (£2.4bn) energy under management, which could power the whole of Ireland for an entire year!
  • We have one quarter of the total energy use by UK Industry under management
  • Our customers are paying 48% less than the market price for their gas commodity. That's a saving of £480k per £1m that would have been spent
  • Our experts process over 93,000 invoices per month and we've recovered over £11m in over-charges for our clients in the last year
  • Inenco look after 8,000 customers across the group, managing 140,000+ meter sites
  • We provide support to over 500 businesses for energy and carbon management
  • Inenco supported over 320 organisations with ESOS Phase 1 compliance and carried out more energy surveys than any other independent consultant in the UK
  • Our solutions team have identified savings of £37.5m per annum for our clients, a total of 495,338,992 kWh savings identified
  • Last year we saved our CCA clients alone £25.5m

Opening Doors for Avison Young

Client Name: Avison Young
Find out how our dedicated team of property sector experts helped Avison Young with a full service utilities offering for its clients, encompassing procurement and validation as well as sustainability reporting

The Challenge

As one of the UK’s largest commercial property agents, Avison Young was keen to provide a ‘best in class’ service to their large and diverse portfolio of commercial and public sector properties.TheyA sought a full service utilities offering for its clients, encompassing procurement and validation as well as sustainability reporting. Having already enjoyed a successful relationship for several years, Inenco was awarded a contract to design and deliver a new partnership with Avison Young to encompass all aspects of its new utilities service.

Our Approach

In 2014, Inenco’s specialist property team worked closely with Avison Young’s property management team to identify the requirements and additional benefits that would benefit its portfolio of clients.

Improved price and payment terms

One barrier to accessing the most competitive prices was the requirement of security deposits from many of their clients by suppliers. A common issue in this sector, Inenco’s property team worked hard to engage and educate suppliers to find a solution to the credit risk, resulting in multiple suppliers willing to negate security deposits and take part in the tender process. This resulted in a more competitive price for Avison Young’s clients.

Renewable energy

Inenco secured a 100% renewable energy supply contract, to help meet both Avison Young and its clients’ sustainability aims. Inenco’s team of analysts were also able to offer full sustainability reporting for individual clients at site level, to enable them to react to current and future legislative, investor and corporate driven requirements.

Better engagement with utility suppliers

Through face-to-face meetings and improved dialogue with suppliers, Inenco provided them and its clients with first-class customer service and account management.

Improved account management and reporting

In order to minimise billing queries and improve cost control for Avison Young and its clients, Inenco introduced paperless automated bill validation and payment for all utilities bills. In a first for Inenco, we linked our back office systems with them to ensure any client- or site-level changes automatically amended the meter level records for electricity, gas and water. This saves significant time and also supports both accurate billing and reporting for Carbon Reduction Commitment and other reporting requirements. As property sector experts, Inenco’s team also worked directly with Avison Young’s clients and occupiers to advise on their strategic plans and identify and implement cost-saving initiatives.

The Results

Improved credit terms and a more competitive tender process enabled Avison Young to implement significant savings for its clients and their tenants. Their clients have also benefited from a streamlined and comprehensive utilities service, delivering them improved service, better account management, significant time savings and preferred payment terms and prices.